Are you a natural leader with a passion for customer service? Do you thrive in dynamic, customer-centric environments and have experience managing diverse teams? If so, Redland City Council has a unique opportunity for you. We are currently seeking a dynamic Service Manager to lead and manage our Integrated Customer Contact Centre (ICCC), a hub of customer excellence serving the vibrant Redland City community.
Why Redland City Council?
At Redland City Council, we believe in the power of community and exceptional service. Nestled along the stunning shores of Moreton Bay in Queensland, Australia, our city is known for its natural beauty, cultural diversity, and thriving local economy. As a local government organization, we are dedicated to enhancing the quality of life for our residents by providing top-notch services, and the ICCC plays a pivotal role in achieving this mission.
The Role: Service Manager at the ICCC
As the Service Manager, you will be at the forefront of our commitment to delivering outstanding customer service. Your role will encompass a wide range of responsibilities, including:
- Leadership: Lead a diverse team of customer service professionals, fostering a culture of excellence, teamwork, and continuous improvement.
- Customer-Centricity: Ensure that the ICCC remains a beacon of customer-centricity, providing a seamless and pleasant experience for our community members.
- Stakeholder Engagement: Collaborate with a variety of stakeholders, from city officials to community groups, to understand their needs and ensure the ICCC’s services align with Redland City’s goals.
- Problem Solving: Tackle complex issues and challenges head-on, finding innovative solutions to improve service delivery.
Qualifications and Skills:
To excel in this role, the ideal candidate should possess the following qualifications and skills:
- Experience in Customer-Centric Environments: Previous experience in customer-centric roles, especially those with multiple locations, will set you up for success in understanding the intricacies of our community’s needs.
- Team Management: Proven experience in managing large, diverse customer service teams, motivating them to achieve their best while maintaining a positive work environment.
- Communication Skills: Strong communication skills are essential, as you will be engaging with a wide array of stakeholders. The ability to convey complex information clearly and concisely is a must.
- Building Rapport: Building rapport with complex stakeholders is a crucial part of this role. Your ability to empathize, listen, and collaborate effectively will be key to your success.
Why You Should Apply
Working at Redland City Council offers a unique opportunity to make a real impact on the lives of our residents. Here are some compelling reasons to consider joining our team:
- Community-Centered: Our work directly benefits the local community, making it a rewarding and fulfilling place to work.
- Career Growth: Redland City Council is committed to the professional development of its employees. We offer opportunities for advancement and ongoing training.
- Work-Life Balance: Enjoy a healthy work-life balance in a region known for its stunning natural beauty and outdoor recreational opportunities.
- Inclusive Culture: We celebrate diversity and inclusivity, fostering a welcoming and supportive workplace for all.
- Competitive Compensation: We offer competitive salaries and a range of benefits to our employees.
How to Apply
If you’re ready to take the next step in your career and become a part of our dedicated team, please visit our website at redlnd.cc/3qWwdyX to learn more about the position and start your application process.
Join Redland City Council and be a part of an organization that values leadership, customer service excellence, and community engagement. Together, we can make Redland City an even better place to live, work, and play.
Apply today, and let your leadership skills shine in a role that truly makes a difference!